Stuttgart 0711 2005-1555 Remshalden-Grunbach 07151 7095-0

Pick up the phone! Professional telephoning in English

Kursnummer: KOPPESV18_01
  Mit IHK-Teilnahmebestätigung
Congratulations! YouŽve got a good job and telephoning is one of your tasks? Have you already made the experience that when the telephone rings and you see a number from foreign country your heart starts beating as if it wanted to jump out of your chest?
The main reasons are that people think they couldnŽt speak English, the lack of face-to-face contact and the surprise of who might be on the other end. Relax! In this seminar you will get the key to success: confidence in such situations.
Zielgruppe: assistants, secretaries, receptionists, staff switchboard
Inhalt: I Key vocabulary
I Getting started
I Messages
I Problems
I Customer Service
I Arrangements
I Checking and closing
I The telephone alphabet

As it is about language, the whole seminar will be carried out in English.
Hinweis: You may get a private teaching on the job which is to be payed seperately.
Dauer: 16 Unterrichtseinheiten
Ort: Stuttgart
Förderung: oder 30 % bzw. 50 % Zuschuss durch EU-Fördermittel möglich
Name: Luisa Pusch
Telefon: 07151 7095-8885
Fax: 07151 7095-8895