|Congratulations! YouŽve got a good job and telephoning is one of your tasks? Have you already made the experience that when the telephone rings and you see a number from foreign country your heart starts beating as if it wanted to jump out of your chest?
The main reasons are that people think they couldnŽt speak English, the lack of face-to-face contact and the surprise of who might be on the other end. Relax! In this seminar you will get the key to success: confidence in such situations.
|Zielgruppe:||assistants, secretaries, receptionists, staff switchboard|
|Inhalt:||I Key vocabulary
I Getting started
I Customer Service
I Checking and closing
I The telephone alphabet
As it is about language, the whole seminar will be carried out in English.
|Hinweis:||You may get a private teaching on the job which is to be payed seperately.|
|Förderung:||www.bildungspraemie.info oder 30 % bzw. 50 % Zuschuss durch EU-Fördermittel möglich|